Job Title: Community Cat Program Manager
Reports to: Associate Executive Director
The Community Cat Program Manager primarily manages the Municipal TNR Sponsorship Program. In addition, the Community Cat Program Manager oversees the Trap Loan Program, conducts regular educational workshops for the public, and manages the organization’s social media activities.
- Administrative –
- Carries out organization’s duties and responsibilities as municipal TNR sponsor in accordance with municipal ordinance, including, but not limited to, depending on municipality, registering colony caretakers, responding promptly and appropriately to resident complaints, and compiling and reporting data to municipality.
- Traps feral and free-roaming cats in municipalities for which organization is TNR sponsor and recruits and coordinates volunteers to do same.
- In coordination with Foster Care Coordinator, processes intake of cats deemed adoptable pursuant to municipal ordinance.
- Compiles data for reports for grants related to Municipal TNR Sponsorship Program.
- Administers Trap Loan Program by, including, but not limited to, maintaining accurate, up-to-date inventory of traps and trap dividers, inspecting traps and trap dividers upon return from loanee to ensure proper functionality and safety, ensuring proper cleaning and storage of traps and trap dividers upon return from loanee, and educating staff about program and how to use traps and trap dividers and process transactions.
- Schedules, promotes, processes registration for, and conducts educational workshops for public at regular intervals at organization’s clinics.
- Proactively identifies opportunities to improve various TNR-related programs as well as efficient and effective use of resources.
- Promotes organization and its services, accomplishments, and programs through various social media channels.
- Maintenance –
- Ensures cleanliness & functionality of equipment/supplies, neat & orderly appearance of staff and volunteers, and ensures high quality services are rendered in accordance with PFA policies and procedures and all applicable laws.
- Ensures consistent availability of supplies for needs within budget.
- Ensures security of company assets used.
- Customer Service –
- Ensures a high quality experience for every client through exceptional service.
- Monitors staff and volunteer interactions with the public to ensure prompt, courteous and appropriate service is rendered in accordance with company policies, procedures and objectives.
- Schedule –
- Regular attendance and punctuality is required. Vacations, call outs, and tardiness must be discussed with direct supervisor by phone or in person.
- Must be available to address program needs that may arise on short notice and under urgent or emergency situations requiring immediate attention.
- Travel within NJ is required.
- May be called upon to handle animals.
- Perform other duties as assigned.
Education and Qualifications:
- Minimum H.S. diploma or equivalent; post-secondary degree preferred.
- Must have excellent interpersonal skills to allow effective working relationships with other supervisory personnel as well as development of subordinates.
- Minimum 3 years experience in customer service in hectic office setting.
- Prior supervisory and training experience in animal hospital or clinic environment preferred.
- Prior experience or training in shelter, rescue or high-volume spay/neuter setting preferred.
- Must have own reliable vehicle.
- Must valid NJ driver license with clean driving record to operate company vehicles.
Knowledge and Skill Requirements:
- Must have experience trapping cats as part of a Trap-Neuter-Return program.
- Must embrace the mission and goals of the organization.
- Must speak, type and write clear and fluent English. Bilingual (English and Spanish) preferred.
- Must be able to use equipment required by the position with proper training, including computers and software systems, printers and copiers, telephone system, fax machine, and others as assigned.
- Must possess ability to work in high-volume, fast-paced clinic environment (often in alternate locations or off-site).
- Must possess ability to maintain good working relationship with clients and staff members.
- Must possess ability to work independently as well as part of team.
- Must maintain open mind regarding changes and be willing to learn, implement, and teach new protocols.
- Must be able to analyze and define problems, collect and organize data, establish facts and draw valid conclusions. Must be able to develop and implement creative solutions to complex and abstract problems.
- Resourceful self-starter motivated to work independently with minimal supervision
- Must have strong written and verbal communication skills.
- Must have computer skills in internet, email, Word, Excel, PowerPoint and basic understanding of databases.
- Must have ability to use social media to its most beneficial extent.
- Able to effectively manage multiple complex projects simultaneously from start to finish, ensuring all details are considered, planned for and completed in a timely fashion
- Must have strong problem solving and organizational skills, ability to coordinate work efficiently in a fast-paced high-volume environment with keen attention to detail.
- Must have ability to handle inflammatory situations with both clients and staff to bring conflicts to a mutual resolution.
Physical Requirements/Work Environment:
- High volume, hectic Veterinary office similar to a medical care/urgent care environment.
- Noise level varies; animals will make noise including dogs barking, cats meowing or screeching; telephones ringing.
- Interacting and having regular contact with animals including but not limited to dogs and cats.
- Must be able to lift up to 30 pounds without assistance.
- Must be able to sit or stand for extended periods up to 8 hours.
- Must have visual and auditory acuity sufficient to allow communication via telephone, computer and on paper.
- Must be able to read, understand and execute written instructions and information.
- Services may be provided occasionally off site, outdoors or indoors in temporary settings throughout NJ.